Privacy Policy
This Privacy Policy explains how Explore Valpo processes personal data in connection with its website, booking requests, and guided culinary and market tours in Valparaíso. It describes the types of information we collect, the purposes for which we use it, when we may share it, and the choices and rights available to users.
Data We Collect
We may collect identification and contact details, booking and inquiry information, dietary preferences or restrictions shared for tour planning, payment-related details handled through the selected payment method, meeting-point and attendance information, and technical data such as device, browser, and usage records. Where relevant, we also process information needed to confirm route suitability, guide language, group size, and service coordination.
How We Collect Data
We receive data when a user submits a request through the website, communicates by email or phone, provides details for a reservation, or shares information needed to arrange a guided tasting experience. We may also generate limited technical records from the operation of the website and booking tools, and receive confirmation data from payment processing or service providers involved in the transaction.
Types of Cookies
We may use session cookies that expire when the browser is closed, persistent cookies that remember settings or help recognize returning visitors, and similar technologies that support site security, form functionality, and performance measurement. These tools are used to keep the site working properly, remember basic preferences, and understand how the site is used.
Cookie Controls
We use standard browser and device controls to manage cookies and similar technologies. Users may delete stored cookies, block new cookies, or set the browser to warn before cookies are placed. If cookies are disabled, some site functions may not work as intended, including request forms or preference retention.
Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. Users may also object to processing in limited circumstances and may withdraw consent where processing relies on consent.
To exercise a privacy right, a user should provide enough information for us to identify the relevant record and confirm the request. We may ask for additional details to verify identity or clarify the scope of the request before responding.
Booking records, communication history, and operational information are retained for as long as needed to manage the service, resolve disputes, meet tax or recordkeeping duties, and maintain business records. When data is no longer required, we delete it or anonymize it in a reasonable manner.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the site after that date means the updated policy will govern future processing.
How We Use Data
We use personal data to respond to inquiries, manage booking requests, confirm dates and group details, review dietary information, coordinate venue availability, arrange routes and tastings, process payments, communicate meeting-point and tour details, provide the guided experience, maintain records, improve site performance, and meet legal, tax, and accounting obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, booking administration, payment processing, communications, and technical maintenance. Where a booking requires coordination with a venue or tasting partner, we may share limited reservation details and dietary notes needed to deliver the experience. These recipients are expected to use the data only for the services they provide.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where disclosure is necessary to enforce our terms or defend against claims.